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Frequently Asked Questions

Frequently Asked Questions

Q: Is setting up a fountain difficult?
A: Most of our fountains can be set up in 5 minutes or less. No special tools are required, and they are designed to be easily assembled by the average homeowner. Click here for more detailed assembly instructions.

Q: Is everything I need included with the fountain?
A: Yes. The re-circulating pump and connections are in the box. No plumbing is required, no water line hookup – the only thing you add is clean water!

Q: Do I need to add water constantly?
A: Some fountains splash…

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Frequently Asked Questions

How To – Repair a leaking fountain

Have a small leak in your fountain?
View this video to learn more. Although fountains usually leak due to an error in assembly leaks can occur. Here is a quick and simple method to repairing small leaks in your fountain.

video

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How To – Repair a leaking fountain

How To – Revive your fountain finish

Need to refresh your fountain’s finish?
View this video to learn more. Reviving your fountain. After a couple years of use you may need to “refresh” the appearance of your fountain. Here is a video that will help you.

video

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How To – Revive your fountain finish

How-To – Store your fountain for winter

Please be advised that these units are designed for outdoor use during the spring, summer and fall months. Harsh Canadian winter conditions are not suitable for use. The unit should be stored properly when the temperature is below 0°C (32°F), with all water removed, inside the house, garage, or shed to insure long life. The pump must be drained of all water, and cleaned as necessary.

We suggest keeping the original package to store the item. This will provide a safe and dry storage device.

  • Disassemble and dry the fountain parts before storing.
  • Use the original packaging when

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How-To – Store your fountain for winter

How-To: Install A ‘Cord Pipe Cover’

Experiencing a problem with water flow?
View this video to learn more. To prevent water from escaping through the fountain cord pipe we have included this part. This black rubber cord cap cover is easy to install. Watch this video to see how.

video

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How-To: Install A ‘Cord Pipe Cover’

How-To: Install Splash Line

This fountain comes with our innovative splash reduction system. If splash is a concern, simply drape the splash line over each spill point to dramatically reduce splash.
How to - Install Splash Guards - Step 1
Here you can see the spill is creating a large amount of splash.
How to - Install Spash Guards - Step 2
Simply place one end of the ‘splash line’ in the top bowl and hang the other end off the bowl.
How to - Install Spash Guards - Step 3
The water will now run down the line and greatly reduce amount splash.

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How-To: Install Splash Line

Water Flow with Copper Spill Pipes

View this video to learn more. If you experience a problem with the water flow on a fountain with copper tubing you may need to clear debris that may have gathered either in the shipping and packaging process or through continued operation of the fountain. Watch this video for helpful information on clearing the copper tubing for optimal water flow.

video

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Water Flow with Copper Spill Pipes

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What are statues made from?

Our statues are manufactured from one of two durable materials: Comp-Cast™ or NuCrete®, each providing its own unique benefits and designed with distinct customers in mind.
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