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Technical Support

#1 Water Flow Solution

Experiencing a problem with water flow?
View this video to learn more. In some installations, improper placement of your pump can cause the tubing to bend, or “kink”, preventing proper water flow for the desired effect of the unit.
Simply insuring that the pump is set in its reservoir area properly, and checking to be sure the tubing is “kink free”, is enough to solve this issue.
However, it is possible that your tubing is slightly too long, causing the kinking.
We strive to include the exact length of tubing required to operate your fountain with no adjustment required.
However, as this is a hand made product, there may be some slight trimming necessary to ensure your water flow achieves the intended result.
A simple trim to the length of tubing of even an inch can do wonders for proper water flow.
Remember to measure twice and cut once! Use scissors or a sharp exacto-knife for best results.

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#1 Water Flow Solution

Bowl Repairs

We hope you find these instructions helpful in repairing a leaking fountain bowl.

As a result of age, misuse and in some cases, as a result of a defect, fountain bowls may develop a leak. The bowls can be easily repaired by following these simple steps.

Bowl Repair Fig1
Place bowl in dry location.
Bowl Repair Fig2
Fill bowl with water.
Bowl Repair Fig3
Allow bowl to sit. Look for leak.
Bowl Repair Fig4
Locate leak in bowl.
(In this scenario the leak is a small crack that

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Bowl Repairs

Fountain restoration

Reviving your fountain after seasons of use or if you have experienced damages that need repair we suggest viewing this video for a complete repair overview.

Need help restoring your fountain?
View this video to learn more.

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Fountain restoration

Frequently Asked Questions

Q: Is setting up a fountain difficult?
A: Most of our fountains can be set up in 5 minutes or less. No special tools are required, and they are designed to be easily assembled by the average homeowner. Click here for more detailed assembly instructions.

Q: Is everything I need included with the fountain?
A: Yes. The re-circulating pump and connections are in the box. No plumbing is required, no water line hookup – the only thing you add is clean water!

Q: Do I need to add water constantly?
A: Some fountains splash…

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Frequently Asked Questions

How to – Level a Tiered Fountain

Having difficulty getting your fountain leveled just right?
View this video to learn more.

This video demonstrates how to properly level a tiered fountain using a combination of methods including the use for “shims”, our innovative slip fit assembly, or by rotating the twist and lock connection ring. These techniques can be used to level ANY of our fountains that use these same assembly systems.

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How to – Level a Tiered Fountain

How to – perfect your spill points

View this video to learn more. In certain cases you may find a spill point is not pouring as precisely as you would like. Watch this helpful video featuring the Cottonwood Creek fountain, on how to address such a problem using a lit bit of silicone…

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How to – perfect your spill points

How to – Repair a leak in your fountain

View this video to learn more. If your fountain has developed any leaks view the video below for step-by-step instructions on how to seal your fountain.

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How to – Repair a leak in your fountain

How To – Repair a leaking fountain

Have a small leak in your fountain?
View this video to learn more. Although fountains usually leak due to an error in assembly leaks can occur. Here is a quick and simple method to repairing small leaks in your fountain.

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How To – Repair a leaking fountain

How To – Revive your fountain finish

Need to refresh your fountain’s finish?
View this video to learn more. Reviving your fountain. After a couple years of use you may need to “refresh” the appearance of your fountain. Here is a video that will help you.

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How To – Revive your fountain finish

How-To – Store your fountain for winter

Please be advised that these units are designed for outdoor use during the spring, summer and fall months. Harsh Canadian winter conditions are not suitable for use. The unit should be stored properly when the temperature is below 0°C (32°F), with all water removed, inside the house, garage, or shed to insure long life. The pump must be drained of all water, and cleaned as necessary.

We suggest keeping the original package to store the item. This will provide a safe and dry storage device.

  • Disassemble and dry the fountain parts before storing.
  • Use the original packaging when

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How-To – Store your fountain for winter

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Pond Planning Guide

Thinking about adding a pond to your yard? The most important step is the Planning Stage.
Learn More about Pond Planning